Wargames + Miniatures

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Returns Policy

A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. An order may be cancelled before being shipped out for a full refund, an e-mail will be sent when items are dispatched.

Missing items, damaged goods or any other disputes should be reported either by email or by phone within 7 working days of receipt. These may be returned for a full refund or replacement.

Wargames + Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Wargames + Miniatures’ only obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned and your full name and address along with your e-mail address. The customer will be refunded within 28 days of cancellation.

Customer satisfaction is at the forefront of Wargames + Miniatures trading policy. Your statutory rights are not affected.